Shipping & Returns

Shipping

I endeavour to ship all orders within 2 working days (Monday-Friday 9am-5pm) of receipt. Orders received after 5pm Friday will be actioned the following Monday morning.

Standard shipping within the UK is Royal Mail 2nd Class unless you have requested and agreed an alternative service. From time to time I may advise a better alternative is available, for example for larger parcels or those which contain items prohibited by Royal Mail.

Rates

Over £35Up to £35
Parcel under 2kg*FREE*£3.50*
Parcel 2kg or over£4.95£7.95

*If your parcel is too large for small parcel post then it will need to be sent using the “2kg or over” method.  If that applies then I will contact you to discuss payment of the difference.

Standard shipping costs are automatically calculated at checkout and simply reflect the cost to me of posting and packaging.

From time to time I may offer free shipping on other orders by way of special offers or redeemable coupons.

Packaging

Where possible all orders are packed in recycled packaging. Not only does this allow me to keep costs down it also allows me to do my bit to protect the environment.

Back Ordered And Bespoke Items

Bespoke items (such as the hand poured cast resin pieces) may, due to the time needed to create them, cause a delay to your order. These delays will always be kept as short as possible but may be of the order of 7 days.

Items which are marked as “on back order” or “purchased to order” will also, necessarily, have some delay whilst stock arrives. It is, unfortunately, not possible to predict how long these delays may be.

In both cases, please be aware that these delays will apply to your whole order, not just the bespoke or back ordered item. If you would like the remainder of your order shipped immediately, please contact us to discuss the extra shipping.

Returns

If you are not 100% happy with your order when it arrives please contact me and I will do my best to resolve any issues as quickly as I can.

If you have changed your mind then I am happy to accept returns providing they are received back to me within 14 days of the original order date in un-used and re-sellable condition and in their original undamaged, un-opened packaging.

Return postage costs are not paid by ILMM I’m afraid which is why I really do try to sort any queries before items are returned so that you are not left out of pocket.

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